Government departments need to look beyond traditional service delivery models; yet, can be hamstrung by a bureaucracy that can often be considered cautious and conservative at best, slow and reluctant at worst – while the private sector is generally quicker to adapt to citizen expectations. As with most things, some nations do it better than others. The United Nations e-Government Survey 2022 found that, while some developed nations have surged ahead in the digital age, others are lagging behind.
WorkZone, developed by KMD, an NEC group company, is based in Denmark and boast 40 plus years of achievement and trust with Danish central and local governments. This partnership has supported the Danish e-government in its #1 global ranking by the United Nations for the third consecutive time. The Digital Cities Index was developed by the Economist Impact and measures connectivity, comprehensive digital transformation and scales programs like WorkZone against indicators of digital infrastructure, quality, and affordability. Such services are underpinned by strong probity and security debates which are essential for improving community trust and maintaining the integrity of the product itself.
Indeed, digitisation should not be about technology for technology’s sake. Rather, it must genuinely help people create cohesion by providing oversight over their own data.
In line with the Digital Cities Index 2022 strategy, WorkZone is deliberate about its engagement and its identification of problems that technology could be used for, while identifying potential risks ahead of time. The public sector is responsible for providing essential services to citizens. The delivery of these services requires a considerable network of people and resources, which can be daunting to manage collaboratively.
Naturally, in a country as vast and diverse as Australia, the challenge is to ensure sectors of the community are not left out in the digital journey. People in rural and remote areas, the elderly and those from disadvantaged communities require access to essential services in order to receive an equivalent level of customer service.
WorkZone uses agility to cater for changing agency and shifting citizen needs. It is easy to use, accessible on any device, and, importantly, is safe and secure. Given recent high-profile cases of serious and significant data breaches, the demand for secure platforms has never been greater for ensuring public trust and product integrity. WorkZone should be explored for use in Australia, with the potential to significantly accelerate inter-agency data sharing and processing. This can further drive efficient digital services – providing positive experiences and interactions, ultimately leading to a tangible improvement in people’s everyday lives.
The efficiency and productivity of this product relies on the adaptability of both the public and private sectors. This will ensure a highly advanced service delivery expected by Australian citizens in an increasingly digital age. Governments must raise awareness of and adopt new platforms and technologies such as WorkZone. Its application in Australia provides an opportunity to lead the tech sector on both a national and global stage.
NEC has long been a trusted partner for business and governments to connect all Australians to a brighter future. Its integrity, innovation, experience, as well as its heralding in of new platforms such as WorkZone can help governments and businesses alike to strive towards a seamless, secure and efficient future where citizens and consumers are the primary beneficiaries.