High-achieving, committed staff win promotions. However the skills they now need as leaders are different to their functional skills, they need to be able to inspire and coach others rather than do all the work themselves. They need the skills to develop clear strategies, prioritise tasks and delegate effectively. The most successful leaders also know how to handle critical conversations.
Significant problems arise when we shy away from difficult situations and difficult people. Sometimes we know we should address the issue but we tend not to because we are afraid of the other person’s reaction, or we don’t want to hurt their feelings.
It results in employees feeling stressed and frustrated because issues aren’t addressed, and valuable time and energy gets wasted doing ‘work arounds’.
Often projects are not completed to the timeframes and quality standards we envisage because we don’t address the issues that cause the ‘drag’.
In this 2 hour practical workshop you will learn:
• How to give honest feedback without needing to be worried about the person’s reaction
• How to manage your emotions well, especially in stressful situations
• How to resolve disagreements or complaints with genuine agreement and dignity
• The power of giving regular performance feedback, not just once a year in formal appraisals.
Time: 7.30am to 9.30am
Leadership Masterclass: Critical Conversations (includes a plated Breakfast)
WSBC Members: 2 complimentary seats per member
Additional WSBC Member Seats: $20 + GST per person*
Non Member Seats: $40 + GST per person*
*Highly subsidised seat pricing thanks to the support of World Class Teams.
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