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  • 21-Sep-2021 17:30 | Tracy Dawson (Administrator)

    By Efficiency Works

    Most companies aren't run much differently than they would have been 50 years ago. They follow a top-down, management-by-objectives style that essentially tells managers in each layer of the business hierarchy: "Hit your numbers and you will be rewarded. How you do it is not that important."

    The main shortcomings of command-and-control management are that it takes a long time to make sustainable changes and it discourages collaboration, which is the opposite of how companies need to perform in today's hypercompetitive markets. In traditional organizational hierarchy problems accumulate and fester until they are big enough for managers to take notice. When fixes are made, the changes tend to be limited in scope and performance often slides back to the prior state after leaders move on or attention is focused on another problem.

    Making a break from traditional management behaviour requires a shift in mindset. But more fundamentally, it requires a change in how managers allocate their time every day. By embracing the practices of leader standard work executives and managers of companies can begin to create a culture that:

    • Solves problems quickly, creatively, and permanently
    • Collaborates instinctively
    • Makes continual gains in performance
    • Develops the next generation of leaders
    • Delivers superior financial results.

    Leader standard work changes the focus of managers and employees from being the primary problem solvers to building the problem-solving muscle of their organization. Leader standard work is part of the infrastructure of a lean management system that includes Pursuit of True North, standardized work, visual management, people development, and accountability systems. Key elements of Leader standard work practices include:

    • Daily team reflection
    • Gemba walks
    • Rapid response to abnormalities
    • Mentoring
    • And strategy deployment


    Taking the time to reflect doesn't come naturally in the day-to-day pressure to get things done and push products and services out the door. But daily team reflection meetings keep everyone focused on the work that needs to be done, the way everyone has agreed to carry it out, and where the next improvement is coming from.

    Usually held at the start of the workday the supervisors, team members and managers review the basic questions of:

    • How did we do yesterday?
    • Where was the waste?
    • How can we have to do it better today?"

    Team leaders may focus on a particular problem, eliciting suggestions and solutions, and introduce classic problem-solving tools as needed.

    Gemba walks

    A gemba walk is to go to the place in any organization where people create value. When the management team goes to the gemba on a daily basis—following a regular route at a standard time, possibly using a checklist to keep track of issues—they accomplish three objectives by addressing problems where and when they occur.

    1. Maintain baseline performance levels, which provide the foundation for future improvements.

    2. Builds a culture that focuses on solving problems, and not blaming people. By not jumping to conclusions—coaching behaviour that admittedly takes time and practice to learn—and asking open ended questions in a manner of humble inquiry (5 Whys), the responsibility for solving problems falls to the people and teams who are doing the work. This leverages the innate creativity of the workforce. Once people get off of 'autopilot,' a whole new side of them can open up, a much happier and engaged side.

    3. Because the daily business is under control, managers have more time to concentrate on the longer-term, strategic issues that will move the organization forward. Our experience has shown—this may seem a bit counterintuitive—that the repetitive aspect of gemba walks and the other elements of leader standard work, lead to more breakthrough thinking and breakthrough achievements. Rather than stifle creativity, constantly looking at a process allows creativity to emerge, resulting in new work methods and new standards that out-perform the old.

    Rapid response to abnormalities

    When management responds to an abnormality that has occurred, and helps resolve the issue quickly, it sends several signals to the workforce.

    • It reinforces the understanding that the gemba is where value is created, and that's what matters most to the managers of the organization.
    • It supports the message that hiding or ignoring problems undermines performance.
    • It further reinforces the understanding that the people doing the work are responsible for making sure it's done right, not supervisors or managers, or some quality inspector down the line.

    Individual mentoring

    Reflection on performance and mentoring should occur at every level to further build the problem-solving muscle of an organization. A far cry from the traditional "performance review," this element of leader standard work can require significant coaching for managers and supervisors to unlearn past behaviour. It's less about achieving specific objectives—although those remain important—and more focused on learning and growing every day.

    Reflection can revolve around general performance, when managers might ask their reports: How did we make the business better this week? How did you make yourself more valuable? What did you learn? What can I do to support you?

    Or it could address specific issues: What problem do you see? How is the customer affected? Where is the waste? Why? What did you observe us doing about it? What role did you play in this?

    By building each individual's problem-solving ability, this type of reflection and coaching develops the next generation of leaders. Because such a culture can be more engaging and satisfying on a personal level for both supervisors and employees—ask anyone who has ever left such a company for a one that's more traditionally managed—it tends to attract and retain the most talented people.

    Strategy deployment

    Strategy deployment is an execution planning tool. Management starts by connecting the company's vision (or True North, which rarely changes) and three- to five-year breakthrough objectives to the annual improvement priorities. These priorities are then linked to key performance measures and flowed down to specific projects, each with clear responsibility and accountability.

    Monthly progress reviews help ensure that both daily process improvement activities and efforts that support future-reaching breakthrough objectives are working synergistically to move the organization steadily toward True North. The approach gives the leadership team a structured process for managing strategy.

    Is problem solving skills important to you when hiring new staff? Or are other skills more important? Have your say by answering this 2-question survey and Efficiency Works will come back to you with the consensus.

    For further information contact Efficiency Works on 02 4620 8042 or go to

  • 21-Sep-2021 11:46 | Tracy Dawson (Administrator)

    The Connection would like to welcome our newest Platinum Partner, NEC.

    NEC has delivered world-class technology solutions and services to customers across the globe, for over 120 years.

    Serving customers for over 50 years in Australia, NEC has built a sophisticated technology and anything-as-a-service company which brings together the best technology and the best people, driving maximum value for IT and networking investments.

    NEC connects Governments, Businesses and people through reliable communication infrastructure while also helping to keep communities safe and secure with smart systems and the world's leading biometrics identification technologies.

    Here in NSW, NEC is collaborating with the Government to deliver a future digitally advanced city in Western Sydney. NEC is a founding ICT Partner of the NSW Government, for the co-creation and development of a world-leading Digital Safer and Smarter City environment. Utilizing NEC’s world-leading Biometrics, 5G, IoT and AI technologies to support the vision of a sustainable circular economy, they are working on initiatives in five major sectors; Digital Government, Public Safety, Aviation, Healthcare and Smart Transportation.

    NEC has a century-long history of innovation. From its cornerstone ideal - “Orchestrating a brighter world” - NEC integrates technologies, expertise and ideas from around the world for the benefit of local Government and business environments. Their focus remains on value co-creation for customers and partners, maintaining a compatible balance between customer needs and societal expectations.

    They believe that innovation should extend beyond technology and should be embedded into our solutions and how we operate.

    Like the NSW State, NEC is committed to supporting the Government’s economic, ethical, environmental and social priorities. This social value innovation includes recruiting new staff through graduate programs, providing careers for Australians, supporting regional businesses, funding community grants, a commitment to the environment and investment into research and development.

  • 21-Sep-2021 11:14 | Tracy Dawson (Administrator)

    By Diana Tapp, CEO of World Class Teams

    Do you have a colleague at work you just can’t get through to? They just don’t get it no matter how many times you try. They always seem to misunderstand or misconstrue what you’re saying.

    So, what can you do?

    Watch this short video below to discover the deceptively simple model for communication that will help you get the outcome you need to drive your career and business forward.

    If you’d like to find out more about the Birds Communication Model and how it can help your business, call us today on 1300 085 248 or email

    Do you want World Class Leaders in Your Business?

    Enquire about World Class Teams’ nationally accredited BSB50402 – Diploma of Leadership and Management program with generous funding assistance available from the NSW Government.

    Want to Know More About the Diploma?

    • Delivered by Diana Tapp from World Class Teams
    • Download your free Diploma course guide here
    • Click here to submit your Expression of Interest, or
    • Contact World Class Teams on 1300 085 248 or

  • 21-Sep-2021 09:23 | Tracy Dawson (Administrator)

    The Powerhouse Museum has welcomed news that Lendlease has been awarded the contract to deliver Western Sydney’s first Cultural Institution – Powerhouse Parramatta.

    Lendlease will build the Moreau Kusunoki Genton designed museum, which will be the largest in NSW with over 18,000 square metres of exhibition and public space.

    Lendlease will deliver a 6 Star Green Star rated building that includes expansive exhibition spaces including the largest column-free space in Australia.

    Designed to be flexible, Powerhouse Parramatta will enable a dynamic and changing program for visitors with more than 2 million visitors expected in the first year of operation.

    A feature of Powerhouse Parramatta will be The Academy which will support thousands of students from across regional NSW and Greater Sydney to stay at the museum and engage with immersive science, technology, engineering and maths (STEM) education programs.

    Situated on the banks of the Parramatta River, Powerhouse Parramatta will be exceptionally well connected to public transport including the metro, light rail, ferries and bus services, and will form the cultural anchor of the Parramatta Civic Link which is currently in development.

    Trust President, Peter Collins AM QC said:

    “I’m delighted that Lendlease will be working with the Powerhouse and Infrastructure NSW to deliver Powerhouse Parramatta – our extraordinary new flagship that will have generational impact for our communities and audiences.” said Mr Collins.

    “This museum will be at the leading edge of contemporary thinking and new technology and we are proud to be embedding zero net carbon into our operations alongside our shared commitment with the NSW Government on a 6 Star Green Star rating.

    Powerhouse Chief Executive Lisa Havilah said:

    “With the appointment of our partner Lendlease, Western Sydney’s long-awaited NSW Cultural Institution will become a reality,” said Ms Havilah.

    “Powerhouse Parramatta will redefine the cultural landscape of Greater Sydney, NSW and Australia and the Powerhouse team and I are looking forward to collaborating with our communities, industry as well as our many partners as we embark on the construction of this remarkable building.”

  • 21-Sep-2021 08:58 | Tracy Dawson (Administrator)

    Cutting-edge technology and innovative design will come together on the airfield at Western Sydney International (Nancy-Bird Walton) Airport to set a new benchmark for air travel in Australia.

    Construction of the 3.7-kilometre runway and rapid-exit taxiways will begin in 2022 after the contract to design and build the airfield at Sydney’s new airport was awarded to the CPB Contractors and ACCIONA joint venture following a competitive procurement process.

    Western Sydney Airport CEO Simon Hickey said the efficient airfield design, enabled by the latest technology, will reduce taxi times, preventing delays on the tarmac that can be frustrating for passengers and costly for airlines.

    “Our airfield’s design means we’ll safely get planes in the air or to the gates faster,” Mr Hickey said.

    “At Western Sydney International, we’ll get passengers on their way sooner, whether that’s getting to your meeting on time or arriving home to loved ones.

    “Passengers and airlines will love using Western Sydney International because the experience we deliver will be seamless, safe and reliable from start to finish.”

    WSI’s runway will handle the full range of commercial aircraft, including the new generation of ultra-long-haul airliners like the A350-1000 and Boeing 777X.

    WSI will be the only airport in Sydney equipped with a modern CAT III-B instrument landing system.

    ”Western Sydney International will continue operating safely in foggy conditions that currently shut down Sydney’s skies,” Mr Hickey said.

    “Our airfield will be future-ready, designed for expansion with consideration for emerging technologies such as electric aircraft.”

    Sustainability will remain a key focus on the airfield as well as in the terminal, with the efficient design reducing fuel burn and emissions. Lighting will be LED with recycled content used where appropriate for construction.

    Crushed sandstone from tunnelling projects across Sydney will be reused as a high-strength foundation to support construction of the runway, taxiways and roads.

    Along with the runway and taxiways, airfield construction will include more than 40 kilometres of roads and the installation of 3000 aeronautical ground lights.

    It also includes 90 kilometres of power and fibre optic cabling to electrify the airport and enable the delivery of tomorrow’s technology to what will be Australia’s new gateway to the world.

    Airfield construction is expected to create around 1,200 direct jobs and support many more indirect jobs through flow-on benefits to suppliers, subcontractors and the local economy.

    Western Sydney International is on track to open to international, domestic and air cargo services in late 2026.

  • 20-Sep-2021 11:43 | Tracy Dawson (Administrator)

    The Western Parkland City Authority is delivering an online briefing for industry titled “Tomorrow's City Today: Opportunities in the Bradfield City Centre and Western Parkland City”.

    Hear from government and industry leaders as they discuss the Bradfield City Centre, Western Sydney Aerotropolis, and Western Parkland City.

    Join the event on Friday 8th October from 9:30am to 2:30pm to learn more about future tender, investment and partnership opportunities.

    Click here to view the agenda or visit the WPCA website for more details and to register. 

  • 15-Sep-2021 17:21 | Tracy Dawson (Administrator)

    By The Westmead Institute for Medical Research

    Wednesday 29 September is World Heart Day – a global day of focus on heart health and cardiovascular disease. The Westmead Institute for Medical Research (WIMR) is rising to the challenge with an online drive to help accelerate pioneering cardiac research. Every dollar raised in the countdown to World Heart Day will be instantly matched, driving every dollar further and immediately doubling the impact.

    Associate Professor James Chong, a Cardiologist at Westmead Hospital and Co-Director of WIMR’s Centre for Cardiac Research, is leading a dedicated team striving to develop a radical new treatment for heart disease – using innovative stem cell technologies to grow new heart muscle and create a ‘patch’ to repair damaged and failing hearts.

    For the first time we could begin to talk about a ‘cure’ for heart disease, one that could eliminate the need for heart transplants within the next decade. This is a gamechanger that has the potential to not only save millions of lives around the world, but to also save billions of dollars in health care costs.

    Cardiovascular disease is a major cause of death in Australia. Tragically, it is responsible for causing one in four deaths. This means that on average, cardiovascular disease takes a life every 12 minutes; that’s 118 people every day. New approaches to treatment are urgently needed.

    Associate Professor Chong says, “Our research into a new way of treating heart failure is extremely promising, and I am incredibly excited about progressing this project to clinical trial very soon. We have government backing to be able to move to clinical trials. However, there is more critical work still to be done in the lab, and that’s where we need community support.”

    WIMR aims to raise $50,000 throughout September. Every donation made up to World Heart Day on Wednesday 29 September will be matched dollar-for-dollar by the National Stem Cell Foundation of Australia.

    That means every contribution could help unlock an additional $50,000 and could see $100,000 directed to accelerating progress on Associate Professor James Chong’s vital research.

    Together we can help transform the way heart disease is treated in Australia and around the world, from right at the heart of Western Sydney.

    • Find out more and make a personal contribution, visit
    • Join other Western Sydney business leaders and organisations showing their support – spread the word and encourage donations from colleagues, staff and customers.

    To discuss how your business could get involved and show your support for breakthrough research underway at WIMR contact:

    Amanda Thompson, Strategic Partnerships Manager, The Westmead Institute for Medical Research Foundation,

  • 15-Sep-2021 16:15 | Tracy Dawson (Administrator)

    J&J Metro Air Conditioning would like to introduce you to brand-new technology in Australia to help protect against COVID in your home or office.

    As seen on 7NEWS, the Aerus Pure & Clean system helps win the battle against COVID by killing up to 99.96% of airborne SARS-CoV-2 virus particles in three minutes. The UVC technology also helps to kill virus particles on surfaces within 7 hours.

    J&J Metro Air Conditioning have secured exclusive rights to supply the Aerus Pure & Clean System in Australia and they are currently taking orders for their first batch of units to land in Australia.

    Stocks are very limited, and demand is high, so enquire today for a full price list and system specifications.

    It is time to help your team get back to the workplace in a safe way. Aerus Pure & Clean can be used in a variety of commercial businesses including:

    • Offices
    • Retail Stores
    • Schools
    • Childcare Centres
    • Studios and Gyms
    • Doctors and Dentists
    • Allied Health Clinics

    Military Grade Testing

    Thoroughly tested in an FDA-compliant military lab, this revolutionary technology is the most powerful surface and air purification system ever discovered. It’s proven to significantly reduce harmful viruses, bacteria and mould – all without adding harmful chemicals to your environment.

    Tested for over a decade, ActivePure® Technology is convenient, economical, easy to use and maintain.

    Click here to see how it works

    UVC Light Waves Technology

    The Aerus Pure & Clean uses the most powerful air purification technology to provide continuous surface and air decontamination that’s effective in real-time.

    The proprietary ActivePure® Technology uses UVC light waves and a catalytic process to inactive contaminants, including viruses, bacteria, mould, fungi, VOCs, smoke, allergens, and odours. Multiple technologies such as positive and negative multipoint and RF ionizers, HEPA and activated carbon combine in this lightweight and portable air purifier to create a safer environment.

    For over ten years, Active Pure Technology® has undergone extensive independent lab testing showing the technology is verified to significantly reduce contaminants and pathogens such as:

    • Aspergillus Niger
    • Avian Flu
    • Bacillus Globigii
    • Clostridium Difficile
    • Candida Albicans
    • E. Coli
    • Hepatitis A
    • Legionella Pneumophila
    • Listeria Monocytogenes
    • MRSA
    • Murine Norovirus
    • Phi-X 174 DNA Virus
    • Pseudomonas spp.
    • SARS-Cov-2 Coronavirus
    • Smoke
    • Stachybotrys Chartarum
    • Staphylococcus Aureus
    • Staphylococcus Epidermis
    • Streptococcus spp.
    • Swine Flu
    • VOCs

    Click here for more information. 

  • 15-Sep-2021 11:31 | Tracy Dawson (Administrator)

    Has lockdown left you feeling exhausted and unmotivated? Are you struggling to show up as your best self and worrying that you're not achieving as much as you should?

    It's harder to be at the top of your game now more than ever before, but the pandemic shouldn't take over your life. We need to find ways to lift ourselves, regain control of our time and combat fatigue.

    That's why we're offering a live-streamed workshop with practical techniques to help you feel re-energised, refocused, and productive in your work and home life.

    In this one-hour microlearning workshop on Friday 17th September, you’ll:

    • Learn the high impact Pomodoro productivity technique
    • Understand why it is critical not to be so hard on yourself
    • How to reset expectations with your manager
    • Discover an easy way to flick the mental switch and feel motivated again
    • Get practical tools you can start implementing straight away
    • Have a chance to have your specific questions answered by Diana

    Time is your most valuable asset. Don’t waste any more of it feeling exhausted and unmotivated.

    Secure your seat now for Friday's exciting live training event.


    High-achieving leaders, managers and team members who want to:

    • Restore their sense of achievement and self-worth

    • Better juggle competing demands at work and home

    • Get more done

    • Be the best versions of themselves EVERY day

    • Feel more in control of their day and mood


    • 45-minute live-streamed workshop

    • 15-minutes live Q&A

    • Printable Action Pack with tools, techniques and templates

    • 30-day access to a recording of the session


    This highly interactive workshop is presented by Diana Tapp, CEO of World Class Teams. Diana is Australia’s #1 High Performance Team Consultant and author of the book “Unleash Your Team's Potential”.


    "The tools & techniques Di gave us worked! Di is intelligent, experienced, inspiring, influential and so much more".

    Brodie Collins, GM of Global Accounts, MONDIALE FREIGHT SERVICES

    "Di, you were first class and I got so much out of the course. I look forward to now implementing and utilising the tools I learnt".

    Paul Mercieca, Project Leader, LION

    Limited places, so get in quickly to secure your seat.

    BOOK YOUR TICKETS now or for more information please contact World Class teams on 1300 085 248 or email

  • 15-Sep-2021 11:14 | Tracy Dawson (Administrator)

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