NSW Premier Mike Baird officially opened the new Penrith one stop shop this week, whilst marking the one-year anniversary of the NSW Government’s new customer service agency, Service NSW. 

The opening of this centre also marks an important milestone with the completion of the initial Service NSW rollout – a total of 18 one-stop shops. 

Due to the success of Service NSW, we will expand its services over the next two years with a focus on increasing digital transactions to make it even more convenient for customers to do their business with us. 

This service centre is the third to open in Western Sydney – following Parramatta and Liverpool and demonstrates our commitment to grow services in this thriving region. 

Eight new service centres, including one in Blacktown, are now being planned for opening in the coming months with other innovative smart stores and kiosks to be trialled over the coming year. 

More than 3.5 million customers have so far been served by Service NSW with a customer satisfaction score of 98 per cent – unchanged since launch last year.

Source: NSW Government