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Can Emotional Intelligence Really Be Learned?

22-Feb-2019 09:16 | Stephanie Bernar (Administrator)

Some people are born with a naturally high Emotional Intelligence (EQ), and some have a naturally high IQ. While you cannot improve a person’s IQ, fortunately you can learn the skills to improve your EQ.

Research has shown that Emotional Intelligence is the strongest predictor of performance, explaining 58% of success in all job types. It also has a direct correlation with salary. Those with a HIGH degree of EQ have been shown to earn $40,000 per year more than those with low EQ.

So how do you improve Emotional Intelligence?

The Key is Changing Your Mindset

The first step is that you must want to increase your EQ. You need to have the desire to change the way you behave under pressure, or with difficult people.

You must believe that, with the right techniques and hard work, you will be able to change.

Too often as adults we say that we’re ‘hardwired’, that ‘we can’t change’. Science doesn’t support this.

Neurologists use the term ‘plasticity’ to describe your brain’s ability to change. Research shows that your brain grows new connections as you learn new skills. Increasing the connections between rational and emotional centres of the brain enables improved EQ.

Emotional Intelligence Skills

The second part is skillset. According to Dr Travis Burberry, co-author of ‘Emotional Intelligence 2.0’, high EQ requires four key skills:

1. Self-Awareness:

Your ability to perceive your emotions

2. Self-Management:

Your ability to manage your emotions appropriately, to direct your behaviour positively

3. Social Awareness:

Your ability to accurately pick up on the emotions in other people, to understand what’s really going on, to read between the lines

4. Relationship Management:

Your ability to use the awareness to of your emotions and of others’ emotions to communicate successfully

The Challenge of Managing Emotions

Managing emotions and behaving ‘appropriately’ is challenging for us. When we behave ‘appropriately’ in difficult situations or with difficult people, we work to gain outcomes that are good for ALL stakeholders.

Unfortunately, for most of us it is much easier to ‘vent’ and excuse our behaviour or blame the other person.

The internationally successful GREENLINE program that teaches Emotional Intelligence, labels these difficult situations “5% moments”. These are moments where we react with high emotion and afterwards wish we could play them again with better control. They are the moments when we can easily ‘lose our marbles’!

They are also the moments we get judged on the most. While we may behave appropriately 95% of the time, it is the “5% moments” when the stakes are high that people remember most clearly. How well do you perform in your “5% moments”?

Understanding the neuroscience, what’s really happening in our brains, means that we can make smarter choices. It allows us to respond rather than merely react to difficult situations. As a result, positive outcomes are gained, trust is enhanced, and relationships grow stronger.

New WSBC Member Benefit

We are excited to present a new WSBC membership benefit of a FULLY FUNDED, nationally accredited, 1-day GREENLINE Training Program. Click here to LEARN MORE.

GREENLINE is the internationally successful conversations training program used by companies such as Pepsi, Rheem and Redkite to drive emotionally intelligent conversations, boost productivity and create a high-performance culture.

Get a snap shot of the GREENLINE program and discover practical emotional intelligence boosting tools you can start to implement in your business straight away, by attending our upcoming workshop in Parramatta.

DATE: Thursday 4th April, 2019

TIME: 7.30am - 9.30am (includes breakfast)

BOOK: Click here to register

COST: 2 complimentary tickets for all WSBC members (additional tickets available for $50).

Non-members $75.

To learn more about how your business could benefit from GREENLINE, and take advantage of this WSBC member exclusive, please call Ramsina McCully on 1800 085 248 or email

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