Picture our world without smartphones – it’s impossible. Today we manoeuvre our lives through the tap of a button, the swipe of a screen and a spoken command. As we peer into the next decade, on the cusp of 5G-driven digital experiences, the only certainty is it will be different again.

The 2019 Deloitte Mobile Consumer Survey examines mobile battlegrounds, where innovation and evolution is taking place, the health paradox of digital devices, privacy challenges and the shift from mobile to mobility. Learn more about where we are and where we’re headed: a society that has become unwired, a technology unrivalled in its dominance, and the emerging frontiers on which mobile’s impact is still unknown.

Do you know what your mobile customers are doing and where they are headed?

Deloitte's Mobile Consumer Survey, now in its sixth year in Australia, is a multi-country study of mobile phone users around the world. The 2019 study comprises more than 44,150 responses across 28 countries. Australian findings are based on a nationally representative sample of over 2000 consumers aged 18 to 75, polled online during June 2019.

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